Refund policy

We want you to love what you ordered. If you're not completely satisfied, we accept returns within 30 days of receiving your item. To be eligible, items must be unused, in their original condition, and in the original packaging. To initiate a return, please contact us at evernestsupport@gmail.com with your order number and reason for return, and we'll guide you through the process.

Once your return is received and inspected, we'll notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 5–10 business days. Please note that return shipping costs are the responsibility of the customer, except in cases where the item arrived damaged or incorrect — in which case we'll make it right at no cost to you.

Certain items are non-returnable, including final sale items and any products that have been used or altered. We reserve the right to refuse returns that do not meet our policy conditions.